TWINii - Terms of Service

Twin Inc Ltd (Company No. 16656477)

Registered in England & Wales. Registered office: 20 Wenlock Road, London N1 7GU, United Kingdom.

Effective Date: 10 Dec 2025

0. Summary (non-binding aid)

This summary helps you understand these Terms but does not replace the legal text. TWINii is an AI-powered creator-commerce platform. We are not the seller of third-party products. We label paid or affiliate content. We do not provide medical, legal or financial advice. You are responsible for securing your account. If something goes wrong with a third-party product, your contract is with that provider. If we are negligent, we will take responsibility as required by law otherwise our liability is limited.

1. Definitions

"Services" means TWINii websites, apps, chat or AI agents, creator tools, virtual items and any content or features we make available.

"User" means any person using the Services.

"Creator" means a user who participates in creator or affiliate features, including "Creator Twins" - AI-assisted agents representing a Creator's persona.

"Partner Networks" means affiliate or commerce networks such as Kindred Soul Ltd ("Kindred") and similar providers.

"Content" includes text, images, audio, video, prompts and metadata.

"Actor" means a real person whose likeness or voice is used to create a synthetic performance or avatar.

"Virtual Try-On (VTO)" includes face, skin or hair simulations and device-based visual analysis features.

"EEA" includes EU member states, Iceland, Liechtenstein and Norway.

"UK GDPR" means the Data Protection Act 2018 and the UK GDPR.

2. Eligibility, Accounts & Age Assurance

2.1 Age: You must be 16+, unless local law permits otherwise with verified parental consent. Certain commerce and payout features may require you to be 18+.

2.2 Age assurance: We may use age-assurance tools or request ID where required by law or where we reasonably suspect under-age use. Refusal may limit access.

2.3 Account security: You are responsible for safeguarding your credentials, devices and all activity on your account.

2.4 Misrepresentation: If you misrepresent your age or identity, we may suspend or terminate your account and notify authorities where required.

3. Nature of the Service - AI, Health & Professional Advice Disclaimers

3.1 AI outputs: AI-generated text, images, audio or recommendations may be inaccurate or inappropriate for your situation. They are provided for informational and entertainment purposes only.

3.2 No professional advice: The Services do not provide medical, dermatological, nutritional, legal, financial or emergency advice. Always seek qualified professionals.

3.3 VTO or skin features: VTO and skin features are simulations and not diagnosis, treatment or cure. Lighting, camera quality and device limitations affect results.

3.4 Transparency labels: We label AI-generated and paid or affiliate content where required and may use watermarks or similar indicators.

Camera-based features may use your face scan to confirm eligibility and apply youth-safety settings. Only an age-band token (e.g., "verified 18+") is stored raw images are not retained.

4. Community Rules & Prohibited Conduct

4.1 You agree not to violate laws infringe IP, privacy or likeness rights upload malware harass or dox others impersonate others solicit minors generate non-consensual intimate imagery or probe or test system vulnerabilities.

4.2 Competitive use: You may not use the Services to train, benchmark or evaluate competing AI systems without our written permission.

4.3 Professional services: You may not use TWINii to provide regulated professional advice.

4.4 Enforcement: We may remove content, restrict features or terminate accounts to enforce these Terms or comply with law. You may appeal most enforcement actions.

5. Your Content Licence to TWINii Feedback

5.1 Ownership: You retain ownership of your Content.

5.2 Licence: You grant TWINii a worldwide, non-exclusive, sublicensable, royalty-free licence to host, store, reproduce, adapt, translate, create derivative works, publicly perform and display your Content solely to operate, improve and secure the Services provide Creator tools moderate safety and comply with law.

5.3 Moral rights: To the extent permitted, you waive or agree not to assert moral rights necessary for the above licence.

5.4 Feedback: You grant TWINii the right to use feedback or suggestions without compensation.

6. Creator Twins Likeness & Biometric Consent

6.1 Consent: If you upload or authorise assets depicting a real person's name, image, likeness or voice, you confirm you have verifiable, time-stamped consent for synthetic avatars, derivative content and commercial use.

6.2 Proof: You must provide proof of consent on request. We may disable features if proof is not provided.

6.3 Prohibited deepfakes: Non-consensual synthetic media is prohibited and may be referred to platforms or law enforcement.

6.4 Creator licence: Creators grant TWINii the rights reasonably required to create, host, distribute and monetise their Creator Twin across the Services and Partner Networks, subject to applicable revenue-share terms.

6.5 Revocation: Creators may revoke future use of their likeness with 30 days' written notice. Archival, security and accounting copies may be retained.

7. Commerce Affiliate Links Disclosures "Read the Label"

7.1 Role: TWINii facilitates product discovery but is not the seller or manufacturer unless expressly stated.

7.2 Disclosures: Paid, sponsored or affiliate content is labelled in accordance with FTC Endorsement Guides and ASA or CAP Codes. Creators must also label such content on and off TWINii.

7.3 Read the label: Before acting on any recommendation or link, you must review the merchant's instructions, safety labels, contraindications, warranty and Terms and Conditions.

7.4 Pricing: Prices and availability are set by the merchant and may change. Taxes and shipping are the buyer's responsibility.

7.5 Cashback or rewards: Rewards may have no cash value, may expire and may reverse for fraud or returns.

8. Partner Networks (Kindred and others)

8.1 Integration: We integrate with Partner Networks such as Kindred to attribute referrals, track commissions and enable rewards. We may share pseudonymous identifiers and event data for attribution.

8.2 No endorsement: TWINii does not endorse third-party products or services. Claims relating to third-party products must be made against the provider unless caused by our gross negligence or wilful misconduct.

8.3 Continuity: Partner changes may require modification or discontinuation of related features. We will provide reasonable notice where feasible.

9. Third-Party Services & Links

The Services may include links to third-party sites or rely on third-party APIs (e.g., Meta sign-in). Those services have their own terms and privacy policies. We are not responsible for third-party acts or omissions.

10. IP Infringement Notice and Takedown (DMCA)

10.1 Policy: We respond to properly formatted copyright notices and may terminate repeat infringers.

10.2 Notices: Send DMCA notices to our Agent at:
TWINii Legal Team
Twin Inc Ltd
20 Wenlock Road, London N1 7GU, United Kingdom
Email: legal@twinii.ai
Notices must meet the requirements of 17 U.S.C. 512(c)(3). Counter-notices may be sent to the same address.

10.3 Disclosure: We may disclose account information to rights holders as permitted by law to resolve claims.

11. Virtual Items Subscriptions Fees

11.1 Licence: Virtual items or credits are licensed, not sold, and have no cash value outside the Services.

11.2 Billing: If you purchase paid features, you agree to pay the displayed fees and applicable taxes. App-store terms may also apply.

11.3 Refunds: Except as required by law, all purchases are final. We may provide goodwill credits at our discretion.

12. Account Security Incidents Allocation of Risk

12.1 User responsibility: Enable 2FA, use strong passwords and secure your devices.

12.2 Our measures: We implement industry-standard controls (encryption in transit, access controls, logging, short-lived tokens and monitoring). No system is 100 percent secure.

12.3 Incident reporting: Report suspected compromise to security@twinii.ai. We may suspend features or reset credentials while investigating.

12.4 Allocation of loss: TWINii is not liable for losses caused by your failure to secure your account, by breaches of linked social accounts, or by third-party tools you authorise. We are liable where loss results from our negligence.

12.5 Insurance: We may maintain cyber and media liability insurance. This does not make us your insurer.

13. Privacy

Our processing of personal data is described in our Privacy Policy, which forms part of these Terms.

14. Warranties Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

15. Limitation of Liability

To the extent permitted by law: (a) we are not liable for indirect, incidental, special, exemplary or consequential damages, including loss of profits, data or goodwill (b) our total liability for any claim is limited to the greater of 100 GBP or the amounts you paid to TWINii in the 12 months preceding the claim and (c) nothing limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

16. Indemnity

You will indemnify and hold harmless TWINii and our affiliates, officers and employees from claims, damages, losses and expenses (including reasonable legal fees) arising from your Content, your breach of these Terms, your violation of law or third-party rights, or your failure to secure your account.

17. Term Termination Suspension

We may suspend or terminate your access if you breach these Terms, if required by law or if your account is inactive for a prolonged period. You may stop using the Services at any time. Sections intended to survive (including 5, 6, 7, 10, 12 through 18A) continue after termination.

18. Governing Law & Venue (Non-US Residents)

For users outside the United States, these Terms and any dispute are governed by the laws of England and Wales. Exclusive jurisdiction lies with the courts of London.

18A. US Arbitration Addendum (US Residents Only)

1. Agreement to Arbitrate: If you reside in the United States, any dispute arising out of or relating to the Services or these Terms will be resolved through binding individual arbitration, not in court.

2. No Class Actions: You and TWINii may bring claims only individually, not as a class, collective or representative action.

3. Rules: Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Hearings may be conducted remotely.

4. Governing Law: The Federal Arbitration Act (FAA) governs this arbitration agreement.

5. Small Claims: Either party may bring eligible claims in small claims court instead of arbitration.

6. Opt-Out: You may opt out within 30 days of account creation by emailing legal@twinii.ai with the subject "Arbitration Opt-Out".

7. Effect of Opt-Out: If you opt out, Section 18A does not apply and Section 18 governs disputes.

8. Survival: This section survives termination of your account.

19. Changes

We may update these Terms from time to time. Material changes will be notified in-app or by email before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

20. Contact

Legal notices: legal@twinii.ai

Security incidents: security@twinii.ai

DMCA Agent: TWINii Legal Team, Twin Inc Ltd, 20 Wenlock Road, London N1 7GU, United Kingdom, legal@twinii.ai

21. Regional Supplements (Summary)

21.1 EEA or UK: Consumers retain mandatory statutory rights withdrawal rights for digital content may apply where content has not been used or downloaded.

21.2 California: Some provisions may be unenforceable under California consumer law. California privacy rights are described in our Privacy Policy.

21.3 Minors: Where required by law, certain features are disabled and deletions may occur on verified parental request.